How to order

We wish to provide you, our customer with the best possible personal service when making a purchase to ensure that the product you order is the right one for you.

We believe that the best way to achieve your total satisfaction is personal contact by telephone where we can discuss your order in detail, clarifying all the details such as size of bike including model and specifications, any customisation required plus compatibility and suitability of components and accessories.

To order or to discuss your requirements please call us on 01287 610735
Alternatively, click on the "Order" button next to the item you wish to purchase and simply supply your name, email address and phone number and we will contact you by phone or email as soon as possible to complete your order.


We accept the following major credit cards and bank transfer.

Accepted credit cards

Credit/debit cards will not be charged until the day of despatch except when a deposit is required to hold goods or in the case of special orders and customisations.


On receipt of full payment your goods will be despatched by courier on a next working day delivery service (UK mainland). International delivery times vary, depending on destination, and will be specified at the time of order. Small items will normally be despatched by Royal Mail signed for or Special delivery service. A signature will be required on delivery.

Delivery is not available on Sundays and Bank Holidays.

Please note: On certain products, orders can only be accepted from and despatched to addresses within the UK and Eire

(See Terms and Conditions − Delivery).

Postage and Packaging Charges (UK Mainland)

Bikes, frames and forks £19.95 (UK Mainland only, excluding Scottish Highlands). Saturday delivery £15.00 extra. Carriage costs for other items or for delivery outside mainland UK will be advised prior to confirming your order.


If you are not totally satisfied with your purchase and wish to return it, you must tell us within 14 days (beginning on the day after you receive the goods), and you then have 14 days to return the items for a replacement or refund (Not applicable to specially ordered in goods or goods that have been customised).

Before returning goods please contact us by email or telephone. You will then be given a reference which must be enclosed with the returned goods.

Returned goods can only be accepted unused and in perfect condition. (See Terms and Conditions − Returns for full details)

Bike Scene reserves the right to alter prices. Any alterations in prices will be advised to you before confirming your order.

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